Hi baazi's Privacy policy — Your information is safe with us

Introduction & Scope

Hi baazi (hibaazi.bet) is an online Sports Betting platform operating for users in Bangladesh. This Privacy Policy ("Policy") applies to the hi baazi website, mobile app, and all associated services.

Hi baazi's privacy policy is written in plain, straightforward language so you can easily understand what we do — and don't do — with your information. We believe transparency is the strongest form of security.

By using any hi baazi service, you agree to this Privacy Policy. If you do not agree with any part of this Policy, please stop using our services and Help Center contact us.

This Privacy Policy governs our Terms & Conditions should be read together. Both documents together constitute the complete legal relationship between hi baazi and its users.

What Information Does hi baazi Collect?

Hi baazi only collects information that is strictly necessary to provide our services. We do not want, and do not collect, any data beyond what is needed.

2.1 Information you provide directly

• Identity Information: Full name, date of birth, national ID number (for KYC verification)
• Contact Information: Mobile number, email address
• Financial information: bKash/Nagad number, bank account details (for payment processing)
• Security Information: Password (stored in encrypted form), security question answers
• Communication History: Chat or email conversations with the support team

2.2 Automatically collected information

• Device Information: Device type, operating system, browser version
• Connection Information: IP address, internet service provider
• Usage Data: Session duration, pages visited, and betting history
• Location information: At country and city level (no precise GPS location)

Data collection methods

Hi baazi collects information through various methods. We are fully transparent about each of them.

3.1 Direct Collection

You provide information directly through the registration form, KYC verification process, payment form, and when contacting our support team. This information is collected only with your explicit consent.

3.2 Automatic Collection

When you use the hi baazi website or app, certain information is collected automatically via cookies, local storage, and server logs. This data is primarily used to enhance security and improve service quality.

3.3 Collection from Third Parties

Payment gateways (bKash, Nagad, Rocket) may receive limited information to confirm transactions. This is used solely for payment verification purposes.

Purpose of Data Use

Hi baazi uses the information it collects only for specific, legitimate purposes. The full list is provided below:

1. Account Management: To create, verify, and maintain your hi baazi account.
2. Service Delivery: For betting, payment processing, and payout disbursements.
3. Fraud Prevention: To prevent multiple accounts, money laundering, and other unlawful activities.
4. Customer Support: For fast and effective resolution of your questions or complaints.
5. Legal Obligations: To meet regulatory requirements and produce legally mandated reports.
6. Service improvement: For anonymous analytics to improve your platform experience.
7. Relevant Communications: To keep you informed about important account updates and offers (with your consent).
8. Responsible gaming: Detects unusual betting patterns Responsible Gaming To confirm.

Data Sharing Policy

The most important aspect of hi baazi's privacy policy is when and with whom we share your information.

5.1 When Your Information Is Shared

• Payment Processing: Only the information necessary to process transactions with bKash, Nagad, Rocket, or your bank.
• Legal Obligation: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Security Providers: With trusted partners to support fraud detection and cybersecurity.
• Business Changes: In the event of a merger or acquisition of hi baazi, the new owner will be bound by the same privacy policy.

5.2 When Information Is Not Shared

• To advertisers or marketing companies
• To data brokers or data aggregation companies
• To any other organization without your explicit consent

Cookies & Tracking Technologies

Hi baazi uses cookies on its website. Cookies are small text files stored in your browser that help improve the site's functionality.

6.1 Types of Cookies

6.2 Cookie Controls

You can delete cookies or block new ones at any time through your browser settings. Keep in mind, however, that disabling essential cookies may prevent hi baazi from functioning properly — login and payment sessions in particular depend on them.

Data retention period

Hi baazi does not retain any data longer than necessary. A specific retention period is defined for each type of information.

• Active Account Information: Retained for as long as the account remains active.
• Closed account data: Up to 5 years after account closure, as required by legal obligations.
• Transaction Records: Up to 7 years, as required by financial regulations.
• Support Conversations: 2 years after issue resolution.
• Log files and IP information: Automatically deleted after 90 days.
• Analytics Data: Indefinitely after anonymization (no longer personally identifiable).

Once the designated retention period ends, data is automatically and permanently deleted in a way that makes future recovery impossible.

Your Privacy Rights

Under hi baazi's Privacy Policy, you have certain important rights over your own data. To exercise these rights, Help Center contact us.

Children's Privacy Protection

Hi baazi strictly does not allow accounts for anyone under the age of 18. Our Privacy Policy and Terms & Conditions Both maintain a strict stance on protecting minors.

Age is verified at the time of registration. If we become aware that we have collected information from a minor, it will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child is using hi baazi, please contact us at support@hibaazi.bet.

Security Measures

Hi baazi uses industry-leading technology to keep your data secure. Our security infrastructure is detailed below:

• Encryption: All data transfers are encrypted with 256-bit SSL/TLS. Passwords are stored using bcrypt hashing — not even our team can read them.
• Firewall & DDoS Protection: Servers are protected against unauthorized access and cyberattacks.
• Two-Factor Authentication (2FA): Additional verification is required when logging in and for large transactions.
• Regular Security Audits: Regular vulnerability assessments conducted by independent security experts.
• Restricted Access: Staff can only access the information required for their specific role.
• Discrepancy Detection: Our automated system instantly detects unusual activity and sends out alerts.

That said, no one can guarantee 100% security on the internet. You should also take precautions — use a strong password, never share it with anyone, and avoid using hi baazi on public Wi-Fi.

Privacy Policy Updates

Hi baazi reserves the right to update this Privacy Policy at any time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified by SMS or email to your registered mobile number for any important account changes.
• Continuing to use hi baazi after any changes are made will be considered acceptance of the updated policy.

We recommend checking this page regularly. If you have any questions about changes, please FAQ Page visit our FAQ page or contact Support directly.

Contact & Complaints

For any questions or concerns about this privacy policy or the protection of your data, please contact us through the following:

• Email: support@hibaazi.bet
• Live Chat: Icon at the bottom right of the website (available 24/7)
• Help Center: /help-center
• FAQ: /faq

We take data protection complaints very seriously. You will receive an initial response within 48 hours of your email and we aim to provide a full resolution within 14 business days.